Privacy Policy

Payoutt (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the practices described in this Privacy Policy

This policy applies to all customers of Payoutt, including individuals and corporate clients using our currency exchange and remittance services, whether in person at our branches or online.

We may collect personal data that you provide directly to us, including but not limited to:

• Full name, NRIC/Passport number, date of birth, nationality
• Contact details (address, email, phone number)
• Transaction details (amount, currency, purpose)
• Bank account or payment information (for remittances)
• Identification documents (for regulatory compliance)

We may also collect data automatically when you visit our website, such as:

• IP address, browser type, device information
• Website usage statistics (via cookies and analytics tools)

We collect and use personal data for the following purposes:

• To process your currency exchange or remittance transactions
• To verify your identity and comply with MAS AML/CFT regulations
• To communicate with you regarding your transactions or inquiries
• To improve our services and customer experience
• To meet legal and regulatory obligations
• To prevent fraud, money laundering, and terrorist financing activities

We may share your data with:

• Regulatory authorities such as the Monetary Authority of Singapore (MAS) and the Suspicious Transaction Reporting Office (STRO)
• Our banking and remittance partners for transaction processing
• Third-party service providers who assist in our operations (e.g., IT support, payment gateways)
• Law enforcement agencies, when required by law

We will not sell or rent your personal data to third parties.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law and MAS guidelines—typically at least 5 years from the date of the transaction.

We implement strict security measures to safeguard your data, including:

• Secure storage of physical records
• Encryption of digital data
• Access controls for authorised staff only
• Regular compliance and security audits

You have the right to:

• Access the personal data we hold about you
• Request corrections to your personal data
• Withdraw consent for non-essential data use (subject to legal requirements)

Requests can be made by contacting us at the details provided below.

Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser settings, but this may affect certain features of our site.

We may update this policy from time to time to reflect changes in legal or operational requirements. Updates will be posted on our website with the revised date.

If you have any questions or requests regarding this Privacy Policy, please contact:

📧 Email: admin@payoutt.com

📞 Phone: +65 338 0444

🏢 Address: 11, Collyer Quay #12-05 The Arcade, Singapore 049317